1. Introduction
ARVO MOBILE LTD ("we", "us", or "our") operates the mobile application
Elephant Bet – Sports Events (package name:
com.arvomobile.elephantbet) (the "Application").
This Privacy Policy explains what information may be processed when you use
the Application, how that information is used, and what rights may be
available to you under applicable law.
We are committed to transparency and to handling user information in a manner consistent with applicable privacy laws and platform requirements.
⚠️ This Application is intended only for users who are 18 years of age or older. By downloading, accessing, or using the Application, you represent that you are at least 18 years old.
2. Summary of Our Data Practices
Elephant Bet – Sports Events is designed to operate without requiring account registration or direct collection of personal information by ARVO MOBILE LTD for ordinary app use. However, the Application includes a third-party customer support/chat solution (Crisp Chat SDK), and if you choose to contact support through that feature, certain information may be processed in order to provide and manage support communications.
In other words:
- We do not require you to create an account to use the Application.
- We do not sell your personal information.
- We do not use advertising SDKs.
- We do not use personal data for personalized advertising.
- We may process limited information when you voluntarily use the in-app support/chat feature provided by Crisp.
3. Information We May Process
For normal use of the Application, we do not intentionally request personal information such as your full name, home address, payment card data, contacts, photos, microphone recordings, or precise location.
If you choose to interact with our support feature powered by Crisp Chat SDK, the following categories of information may be processed depending on what you choose to submit and how the service operates:
- Support messages and message content that you voluntarily send
- Any contact details you voluntarily provide in a support conversation, such as an email address
- Technical and device-related information reasonably necessary to operate, secure, and deliver the chat/support service
- Diagnostic or service metadata associated with support interactions
Please do not send sensitive personal information through support chat unless it is strictly necessary.
4. How We Use Information
Any information processed through the Application is used only for legitimate operational purposes, including:
- Providing the Application’s features
- Responding to support requests and communicating with users who contact us
- Maintaining the security, integrity, and technical operation of the Application
- Complying with legal obligations, when applicable
We do not use information collected through the Application for selling user data or for personalized advertising.
5. Third-Party Services and SDKs
The Application includes the following third-party service:
- Crisp Chat SDK – used to provide in-app customer support and communication functionality
When you use the support/chat feature, relevant information may be processed by Crisp on our behalf in accordance with their own privacy and security practices. We encourage you to review Crisp’s privacy information: Crisp Privacy Policy.
Aside from the support/chat function described above, we do not state that the Application includes advertising SDKs or analytics tools unless such services are actually present in the released build.
6. Data Sharing and Disclosure
We do not sell or rent personal information. We may share information only in the limited situations described below:
- With service providers that help us operate the Application, such as Crisp for customer support functionality
- When required by law, regulation, legal process, or enforceable governmental request
- To protect the rights, safety, security, and integrity of users, our services, or the public
- In connection with a business transaction such as a merger, acquisition, or asset transfer, where legally permitted
7. Permissions
The Application should request only those permissions that are necessary for its declared functionality. We do not state that a permission is collected or used for unrelated purposes.
If future versions of the Application request additional permissions, this Privacy Policy and the corresponding Google Play disclosures should be updated to reflect those changes before or at the time of release.
8. Data Retention
We retain information only for as long as necessary for the purposes described in this Privacy Policy, including support, security, legal compliance, and dispute resolution.
Information submitted through Crisp support channels may be retained by Crisp and by us for support history, security, and operational continuity, subject to applicable law and the retention practices of that service provider.
9. International Data Transfers
Depending on where you are located and how our service providers operate, information may be processed in countries other than your own. Where required, we take reasonable steps to ensure that such transfers are subject to appropriate safeguards under applicable law.
10. Children’s Privacy
This Application is not directed to children and is intended only for adults aged 18 and over. We do not knowingly target or solicit children.
If you believe that a person under the age of 18 has used the Application or provided information through it, please contact us at dev@arvomobile.com.
11. Security
We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights
Depending on your location, you may have certain privacy rights under applicable law, including the right to request access to, correction of, deletion of, or restriction of personal information, and the right to object to certain processing activities.
Because the amount of personal information we directly process may be limited, the scope of available rights may depend on the specific context in which you contacted us or used a support feature. To exercise any applicable rights, contact us using the details below.
13. Data Deletion Requests
If you wish to request the deletion of your data (such as chat history or identifiers associated with your use of the support feature), please contact us at dev@arvomobile.com. We will process your request within 30 days. Please include "Data Deletion Request" in the subject line and provide sufficient information for us to identify your records.
14. Google Play and Platform Compliance
We intend to keep our privacy disclosures consistent with applicable Google Play requirements, including Google Play’s User Data and Data Safety requirements. Our Google Play data safety declarations should reflect the actual behavior of the released Application, including relevant third-party SDK behavior where applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the effective date at the top of this page.
Your continued use of the Application after an updated Privacy Policy becomes effective means that you acknowledge the revised version, to the extent permitted by law.
16. Contact Us
If you have any questions, concerns, or privacy-related requests, please contact us:
- Company: ARVO MOBILE LTD
- Application: Elephant Bet – Sports Events
- Email: dev@arvomobile.com